FAQ


HOW DO I PLACE AN ORDER?

Select the design you are interested in and email us to provide you with the prices and details on orders@noorahefzi.com .

DO YOU SHIP INTERNATIONALLY AND HOW LONG DOES IT TAKE?

We ship worldwide. The estimated time of delivery is between 2-5 days, depending on the country.

WHERE ARE YOU BASED?

We are based in Dubai, United Arab Emirates.

HOW LONG DOES IT TAKE FOR AN ORDER TO BE READY?

After the payment is received, an order will take around 7-10 days to be ready, depending on the work required.

WHAT TYPE OF PAYMENT DO YOU ACCEPT?

We accept PayPal, Bank Transfer and Money Wire.

WHAT IF I'M NOT SATISFIED WITH MY PURCHASE?

Our priority is to make sure the customer is happy with their purchase. If you feel that you're unhappy with the item that you purchased, you many return it for an exchange with another item.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE THE PAYMENT?

Members who ship their orders within UAE should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.